Kalwun's Integrated Team Care program includes the Improving Indigenous Access to Mainstream Primary Care and Care Coordination and Supplementary Services programs.
The Improving Indigenous Access to Mainstream Primary Care Program provides engagement and education support to mainstream practices within the region including delivering cultural awareness training to enhance the cultural safety of Aboriginal and Torres Strait Islander people attending mainstream primary healthcare services.
The Care Coordination and Supplementary Services Program aims to provide better access to coordinated and multidisciplinary care for Aboriginal and Torres Strait Islander people who have chronic conditions including:
- Access to specialists, allied health services and other support services
- Access to specified medical aids that are needed to manage clients condition effectively
- Provision of appropriate clinical care
- Arranging services
- Assisting patients to attend appointments
- Ensuring medical records are complete and current
- Ensuring regular reviews are undertaken by the patient's health care team
Eligibility
To be eligible for this program you must:
- be of Aboriginal and/or Torres Strait Islander descent
- have—or be at risk of—chronic illnesses
- be a registered patient in a Mainstream General Practice
- require assistance with attending medical appointments.
Accessing the service
To access this program, complete the Moblink Client Referral Form and email to This email address is being protected from spambots. You need JavaScript enabled to view it.
For more information on the Integrated Team Care program, call the team on 5526 1112.
The ITC team
The Integrated Team Care team consists of an Indigenous Health Project Officer and Outreach Worker, each with specific responsibilities to help clients manage their health concerns.
Indigenous Health Project Officer
This role works to:
- foster collaboration and support between the mainstream primary health care and the Aboriginal and Torres Strait Islander health sectors
- identify and address barriers faced by Aboriginal and Torres Strait Islander people when accessing mainstream primary health care services, including but not limited to primary care, pharmacy, allied health and specialists
- improve the capacity of mainstream primary care services to deliver culturally appropriate services to Aboriginal and Torres Strait Islander people
- support mainstream primary health care services to encourage Aboriginal and Torres Strait Islander people to self-identify
- delivering or coordinating cultural awareness training activities
- increase the uptake of Aboriginal and Torres Strait Islander specific medicare benefits schedule items including MBS 715 Health Assessments, for Aboriginal and Torres Strait Islander people and follow up items.
Outreach Worker
This role provides transport/support for Aboriginal and Torres Strait Islander clients who have a chronic illness or are requiring support for access to:
- health assessments
- GP follow up appointments
- specialist and allied health appointments
- health programs
- being admitted to or released from hospital (depending on availability)
- delivery of medications.
