Kalwun's Pod Model of Care is a way of delivering health and social support services based on respect, relationships and connections, with a family centred approach.
The Pod Model is Kalwun’s commitment to ensuring our services and systems match with the way our people and community operate.
There are four Pod Teams at the Kalwun Coomera Integrated Health and Wellbeing Hub, and two at Miami Health and Wellbeing Clinic, all of which are working towards what you and your family need to be healthy, strong and deadly.
Who will be in my Pod Team?
Medical Receptionist
The medical receptionist within your Pod is responsible for connecting you with your Pod Team members, working with you to organise appointments; including transportation, processing Medicare, and performing a range of administrative tasks to support the Pod Team.
Health and Wellbeing Workers (HWW) and Aboriginal and Torres Strait Islander Health Workers (AIHW)
Your Wellbeing Workers and Aboriginal and Torres Strait Islander Health Workers connect with the other Pod Team members to support you and your family on your health journey. They will offer guidance, health education and support.
General Practitioner (GP)
Your GP will provide overall guidance and support around the health and wellbeing of you and your family. Your GP is also there for when you are feeling unwell and you need to discuss your medical conditions.
Nurse
Your nurse will provide coordination and follow-up on the priorities you and your family have identified in your care plan. Nurses also perform procedures and provide follow-up for immunisations and dressings etc.
Social Health Care Coordinator
Your Social Health Care Coordinator will work alongside the Pod Team, providing you and your family with access to a range of services to support the social and emotional wellbeing of you and your mob.
Connecting with other health professionals
Depending on your needs, your core Pod Team members will also be able to connect you with a range of other health professionals available at your clinic — often without having to wait for an appointment with your GP.
How does a Pod appointment work?
When you call the clinic to make an appointment, the receptionist will connect you and your family with the right Pod Team member(s) and book the appropriate amount of time required for your appointment.
If you or your family require care from more than one Pod Team member during an appointment, Pod Teams will work together with you and your family to ensure privacy and smooth delivery of care.
Depending on your needs, Pod appointments can be delivered in the clinic, over the phone, via video consult or through a home visit.
Will there be any changes to the services I can access?
No, you will still be able to access all the services that are currently available through the clinic.
How is the Pod Model different?
The Pod Model supports stronger relationships between you and your Pod Team, ensuring you and your family have easier access to the right services.
With the Pod Model, you and your family will also:
- have your care better matched to your needs
- have the same Pod Team members working with you
- benefit from stronger connections between you and your Pod
- receive comprehensive care as a family.
Coomera Pods
There are four Pod Teams at the Kalwun Coomera Integrated Health and Wellbeing Hub, click on each pod to meet the teams.
Turtle Pod
Rachel Williams - HWW
I am a Kaiadilt woman working as the receptionist for the turtle pod. I love being involved in supporting and providing care for my community.
Della Mayo - HWW
My name is Della Mayo, I am an Aboriginal woman, born and raised in Darwin. My mob on my father's side is Malpie from Port Keats / Woodycupaldiya and Kaytetye from Barrow Creek. My Mother's side is from Muran in West Arnhem. I have recently moved to the Gold Coast for my children’s sports and education. I look forward to my new role at Kalwun and helping mob.
Jacky Brown - Senior Registered Nurse
I am the Senior Registered Nurse at Kalwun Coomera and have been a nurse for 42 years. I have worked for Kalwun going on 9 years, in which time I have developed a deep understanding and close relationship with our clients. I am the nurse within the Turtle pod where providing holistic care for our clients is our main goal. We are a Bale of Turtles all working together to achieve our goals.
Aimee-Lee Wood - Registered Nurse
I am a registered nurse working part-time within the turtle pod. I worked at the Oxenford clinic before our pod days and returned to Coomera after taking a brief break to expand my family. I work closely with my pod team and with Jacky to provide nursing support to our patients on Thursday night clinics and Fridays.
Dr Sinan Allez - GP
I am a proud Turtle GP, who was 'Kalwunised' 14 years ago. I have been enjoying working with the Aboriginal and Torres Strait Islander community in the Gold Coast, that has become an important part of my life. As I have known many of the members of the community for many years, it feels like I have an extended big family. I love to hear their stories and playing some part in their lives and enjoying a cultural exchange with them.
Dolphin Pod
Sam Edwards - Medical Receptionist
I am a Gundun Garra woman who has been working in healthcare settings for many years. I am passionate about supporting our community and excited to be the receptionist for the Dolphin pod.
HWW
Bio coming soon.
Alarna Cross - Registered Nurse
My name is Alarna, I am the Registered Nurse of the Dolphin Pod. I am passionate about helping others and keeping the mob happy and healthy. I look forward to connecting with the community and meeting you at Kalwun Coomera.
Dr Anna Fitzgerald - GP
Bio coming soon.
Jellyfish Pod
Kiralee Taylor - Medical Receptionist
My name is Kiralee I am a Yamatji and Noongar woman. I work in the Jellyfish POD and love working with my colleagues and our patients in our Pods. I get fulfilment out of working with our mob here at Kalwun and look forward to coming to work with our team.
Jorjhara Koraba - HWW
Hi! My name is Jorjhara, I am a proud and strong Saibai, Bidjara and Birrigubba woman. I am the Health and Well-being Worker for the Jellyfish Pod. I love working within the pod system and believe it provides the holistic care that mob need. I am only new to the Gold Coast, as I grew up in Brisbane’s Northside so, please recommend any great spots! Social health and Well-being are my passion and I strive to provide our patients with the utmost support in all that life has to throw at us. While the clinical setting is new to me, supporting mob through mental and social health isn’t! My previous role before I moved to Kalwun was with IUIH as an Outreach Community Support Worker. It is my passion to support my people and to work in a space that allows me to walk alongside mob and their journeys.
Ethan Dodds - Registered Nurse
Hi, my name is Ethan I am an Endorsed Enrolled Nurse, I started at Kalwun Jan 2024 and have made my way into the Jellyfish POD now working alongside amazing team providing holistic care to our patients. I’m always trying to expand my knowledge within my nursing career and am currently levelling up to registered nurse by studying for my Bachelors of Nursing at Griffith University here on the Gold Coast.
Dr Mrinaal Naiker - GP
As a GP I am very fortunate to have the opportunity to work alongside individuals from all walks of life to identify and achieve their health goals. I love getting to know my patients and their families, and am privileged to be a part of the Kalwun Community. I am passionate about providing high quality, thorough healthcare to the community, and have a special interest in women’s and children’s health, mental health and chronic disease management.
Seahorse Pod
Nyree O’Connor - Medical Receptionist
I am excited to be the Medical Receptionist for the seahorse pod. I am a Bunjalung (Minjungbal) woman who grew up on the Gold Coast and I am a current and active contributor to our First Nations community on the Gold Coast as a Cultural Dancer with the Biren Cultural Group.
Gemma Cross - HWW
My name is Gemma, I am the Health and Wellbeing Worker for Seahorse Pod. I have a strong passion for helping others live happy and healthy lives. I love a good yarn, and I believe laughter is the best medicine. I look forward to connecting and supporting you on your health journey!
Jade Dale - Registered Nurse
Hi my name is Jade, the Seahorse nurse. I am a proud Wiradjuri woman, I love continuously learning about culture, myself and my people. I enjoy the triumphs, challenges and the feeling I get helping people as a nurse. I believe that we all learn through stories and sharing experiences, so working with community from diverse backgrounds and experiences helps me grow as a person. I love a good belly laugh and being around good people and my family.
Dr Katrina McLean - GP
Hi I’m Kat. I’m originally from Aotearoa (New Zealand) however made the move to Australia with my family over 10 years ago and have settled on the Gold Coast. My role is the GP within the Seahorse pod. I work closely with our Health and Wellbeing Worker, Nurse and Receptionist and collectively we hope to help guide you in your health journey. I am experienced in all aspects of General Practice however have a particular interest in women’s health, antenatal care and paediatrics.
Miami Pods
There are two Pod Teams at the Kalwun Miami Clinic, click on each pod to meet the teams.
Emu Pod
Louanna Mitchell - Medical Receptionist
I have been a receptionist at Kalwun Health and Wellbeing Miami Clinic since August 2025, and I love working at Kalwun. Prior to this role, I worked as a liaison with Aspire for Life, helping seniors access home support services through the Commonwealth Home Support Program. I am currently studying nursing part-time to become an enrolled nurse.
Bronwyn Jeffery - AHW
In my role, I support the health and wellbeing of Aboriginal and Torres Strait Islander people through culturally safe, person-centred care. I work with individuals, families, communities, and healthcare teams to improve access to services, build trusted relationships, and promote positive health outcomes. I previously worked as an Aboriginal Liaison Officer in a hospital setting, which involved providing culturally safe care to Aboriginal and Torres Strait Islander patients and their families. My areas of interest are primary healthcare and preventative health, community engagement and outreach, and nutrition and healthy lifestyles.
Daphne Wynee - Registered Nurse
I have been a Registered Nurse with Kalwun for nearly two years, and I absolutely love being part of the team. It has been a privilege to work alongside mob, providing culturally safe and compassionate care while supporting the health and wellbeing of the community. I am passionate about Indigenous health, community-based nursing, culturally safe healthcare, and building strong, trusting relationships with our clients and their families. As an Indigenous woman myself, I share many of the same experiences and cultural connections as the people I care for, allowing me to provide care with understanding, respect, and compassion.
Dr Rebecca Ford - GP
I am originally from New Zealand, and I grew up in a small coastal rural town. My decision to move to the Gold Coast came when I travelled here to do a skin cancer medicine course and thought the Gold Coast was such a vibrant and beautiful place. I made the decision there and then to move my family here. General practice was always my goal, as there is no other specialty that provides the variety, close teamwork, and long-term connection with people that it has to offer. My areas of interest and expertise are skin cancer surgery, women’s health, skin health, and paediatrics. I look forward to caring for you and your family.
“He aha te mea nui o te ao? He tangata, he tangata, he tangata!” What is the most important thing in the world? It is people, it is people, it is people!
Koala Pod
Jacinta Craig - Medical Receptionist
I have been a medical receptionist at Kalwun since September 2025. In my role, I am committed to delivering respectful, professional, and culturally safe care to everyone who walks through our doors. I am a proud Aboriginal woman who is passionate about providing compassionate service and contributing to positive health outcomes for our community. Since joining Kalwun, I have enjoyed building positive relationships with patients and colleagues while helping to create a welcoming and supportive space for everyone.
AHW
Bio coming soon.
Cherie Harland - Registered Nurse
Bio coming soon.
Dr Dinithi Dissanayake - GP
Hi, I am Dr Dinithi Dissanayake, and I am the GP for the Koala Pod. I completed my medical degree at James Cook University, which took me to multiple towns across Far North and North-West Queensland. I have experience across both community and hospital-based care on the Gold Coast. My areas of expertise include chronic disease, maternity care, preventative healthcare, and all areas of general practice.
Eligibility
The Pod Model of Care is available for Aboriginal and Torres Strait Islander people of all ages.
Accessing the service
Contact the Coomera Integrated Health and Wellbeing Hub or Miami Health and Wellbeing Clinic to make an appointment.
